Account Manager Role

At Intrigue, our purpose is to empower leaders to strengthen communities. We believe that success is built on leadership, and we’re committed to building leaders at every level of the organization. The world is full of people waiting for someone else to make a change, leaders step up to create the change they want to see in the world.

We are on a mission to 10x the impact of Intrigue for entrepreneurs across North America. Our goal is to empower 2,000 clients annually in the next 10 years. This is a bold target, and we’re committed to bringing it to life.

Working at Intrigue is not for everyone. We expect a lot in terms of personal growth, mastering your craft, and leading others. Our organization has built a platform to do that, but it takes a lot of work from each member of our team.

You are a leader, and you crave personal growth. You are someone who loves to foster great relationships. Delighting and taking care of others comes as second nature to you. You are passionate about helping entrepreneurs grow their businesses, helping others reach their goals, and being a part of your community.

A day filled with phone calls and meetings with business owners energizes you. You picture yourself at the top of the leaderboard, and you won’t stop until you get there.

You present yourself professionally, are accountable, and seek personal growth. You are detail-oriented, hungry for success, and not afraid to fail forward. You can command a room of clients or team members, and you are not afraid to have hard conversations, present good or bad news & updates, and always practice open & honest communication.

If you are ready to start empowering leaders to strengthen communities, apply now and let’s get to work.

We are looking to hire someone who can work from our office. Intrigue offers flexibility in working schedules to accommodate personal balance and lifestyle. Our workplace is collaborative and hybrid, allowing team members to come and go as needed. This role requires candidates to be local, as it involves occasional travel within the area and attendance at events outside of normal business hours.

Check out our Careers page to learn about the benefits of a career with Intrigue.

Compensation is base salary between $45,000 – $58,000 plus commission.

Additional compensation-related perks are outlined on our website.

In your role as an Account Manager, you will manage client relationships, drive client campaign strategies, collaborate with team members to streamline processes, and hit client campaign goals. You will work with and have campaign meetings with business owners, C-suite level executives, and marketing teams across a variety of industries, with a particular focus on landscaping and home services businesses. You will provide recommendations to enhance marketing campaigns, develop and execute strategies, and measure results.

You will:

• Support Intrigue’s goal of empowering 2,000 entrepreneurs annually by ensuring client satisfaction, hitting campaign goals, and renewing clients.
• Renew digital marketing campaigns between $40,000 and $100,000 per year with current clients and expand accounts by offering additional value.
• Work with our internal teams and leaders to develop creative solutions and integrated marketing plans for clients.
• Work alongside business owners, C-suite level executives, and our client’s internal marketing teams, to meet their objectives.
• Analyze campaign results to inform tactical changes that improve campaigns.
• Achieve a Net Promoter Score of 70 or higher.
• Respond to queries, client calls, and emails to provide a world-class level of customer service.
• Follow the Intrigue Sales, Account Manager, and Client Experience Process to keep projects on track and on time.
• Build and maintain strong relationships with existing clients and agencies.
• Update and maintain account history and activity in Salesforce.

• Meet or exceed quarterly and annual revenue & renewal targets.
• Learn about revenue models and best practice marketing and sales strategies.
• Report on the success of client campaigns using WhatConverts, Google Analytics, and other analytics tools.
• Communicate strategies and marketing information to clients.
• Navigate difficult conversations and complaints with confidence.
• Deliver a Marketing Action Plan (MAP Presentation) and lead campaign renewal meetings by your sixth month.
• Comfortably manage your own accounts and conduct client sessions within your first eight months.

Account Managers will come to us with a sales and client management background, strong communication skills, and experience presenting to internal and external groups of all sizes.

• A post-secondary degree, diploma, or certificate in Marketing, Business, Communications, or a relevant field
• Knowledge of and experience in digital marketing and client account management
• Experience or knowledge in the landscaping industry is considered an asset
• A passion for helping entrepreneurs and business owners
• Experience managing 20 or more client accounts is an asset
• Experience working at a marketing agency is an asset
• Experience working in a CRM, Salesforce is preferred
• Experience with G-Suite, including Google Analytics and Google Ads
• Confidence presenting to teams, business owners, and executives
• Knowledge of WordPress and email marketing platforms is an asset

• Strong communicator and active listener
• Resiliency and a passion for personal growth
• Organized and detail-oriented
• Excellent time management
• Positive attitude
• Hungry for success
• A learner’s mindset
• Relish challenges
• Honest, even when it’s tough
• Follow through on promises and commitments
• Enjoy working in a fun and fast-paced environment

We are looking to bring on a new team member as soon as possible. If you apply for this role, here is the process you can expect:

1. Along with your application form submission, we would love to see your resume or LinkedIn profile and a cover letter to let us know why you feel you are a good fit for the role. These can be sent to Chelsey Mathieu, Intrigue’s Recruitment & Culture Specialist, at [email protected]
2. Qualified applicants will be invited to a 15-minute Career Discovery call with Chelsey (think of it as speed dating for a job application).
3. If your experience is the right fit for Intrigue, we will ask you to complete a case study for this role, to give you an idea of the working environment at Intrigue and us an idea of your skills & abilities. The case study will include a mix of strategic and practical questions.
4. If you complete a strong case study, we will ask you to join Chelsey and Ryan Vielma (Senior Account Manager, Team Lead, and Owner at Intrigue) for a career opportunity discussion where will go through your case study together
5. We may ask you to complete an Emergenetics Profile as part of this process.
6. We will also speak to past managers, employers, and direct reports as a piece of this process.
7. The last step in the process is, of course, the offer stage!

Intrigue Media Solutions Inc. is an equal opportunity employer that supports and promotes equality, diversity, and inclusion. As an organization, we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. If requested, our hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application or recruitment process, please contact our Human Resources team at [email protected] or call us at 1-877-240-0305, and the appropriate accommodations will be made.