Senior Account Manager

At Intrigue, our purpose is to empower leaders to strengthen communities. We believe that success is built on leadership, and we’re committed to building leaders at every level of the organization. The world is full of people waiting for someone else to make a change, leaders step up to create the change they want to see in the world.

We are on a mission to 10x the impact of Intrigue for entrepreneurs across North America. Our goal is to empower 2,000 clients annually in the next 10 years. This is a bold target, and we’re committed to bringing it to life.

Working at Intrigue is not for everyone. We expect a lot in terms of personal growth, mastering your craft, and leading others. Our organization has built a platform to do that, but it takes a lot of work from each member of our team.

You are a proven leader, and you crave personal growth. You excel at fostering strong relationships, delivering value, and taking care of others comes as second nature to you. You are passionate about helping entrepreneurs grow their businesses, have a history of helping others reach their goals, and being a part of your community. 

A day filled with phone calls and meetings with business owners energizes you. You picture yourself at the top of the leaderboard, and you won’t stop until you get there. 

You are detail-oriented, hungry for success, and eager to step into a leadership role within our team. You’re not afraid to have hard conversations, present updates and results with confidence, and practice open and honest communication.

If you’re ready to empower leaders and strengthen communities while taking the next step in your career, apply now.

This role requires candidates to work primarily from our office. Intrigue offers flexibility in working schedules to accommodate personal balance and lifestyle. Candidates should be local, as occasional travel within the area and attendance at events outside of normal business hours are required.

Compensation is base salary between $55,000 – $65,000 plus commission. Commission at Intrigue is uncapped. Additional compensation-related perks are outlined on our website.

In your role as a Senior Account Manager, you will manage client relationships, drive client campaign strategies, and grow into a leadership position within the team. You will collaborate with clients and internal teams to achieve campaign goals, renew accounts, and expand client relationships. This role includes working with business owners, C-suite executives, and marketing teams across various industries, with a particular focus on landscaping and home services businesses.

You will:

• Support Intrigue’s goal of empowering 2,000 entrepreneurs annually by ensuring client satisfaction and hitting campaign goals.
• Renew digital marketing campaigns between $40,000 and $100,000 per year with current clients and expand accounts by offering additional value. 
• Work with our internal teams and leaders to develop creative solutions and integrated marketing plans for clients.
• Analyze campaign results to inform tactical changes that improve campaigns.
• Achieve a Net Promoter Score of 70 or higher.
• Respond to queries, client calls, and emails to provide a world-class level of customer service.
• Follow the Intrigue Sales, Account Manager, and Client Experience Process to keep projects on track and on time.
• Build and maintain strong relationships with existing clients and agencies.
• Update and maintain account history and activity in Salesforce.

• Maintain a client renewal rate of 90% or higher on both a monthly and annual basis.
• Meet or exceed monthly upserve quotas and revenue targets by identifying opportunities to provide additional value to clients and enhancing their campaigns with tailored solutions.
• Report and build on the success of client campaigns using WhatConverts, Google Analytics, and other analytics tools.
• Communicate strategies and marketing information to clients to help them grow their businesses year over year.
• Navigate difficult conversations with confidence.
• Deliver a Marketing Action Plan (MAP Presentation) and lead campaign renewal meetings by your third month.
• Comfortably manage your own accounts and conduct client sessions within your first three months

A current mid-level or senior Account Managers will come to Intrigue with a proven track record in sales, client management, and looking to grow into a strong leader and to mentor others. You are confident with presenting to teams, business owners, and executives, and you bring unmatched communication & organization skills to the table.

• Post-secondary degree, diploma, or certificate in Marketing, Business, Communications, or a related field
• Proven experience in Account Management roles
• Demonstrated success managing 20+ client accounts and/or more than $1,000,000 in annual business
• Knowledge of and experience in digital marketing
• Track record of closing deals and consistently meeting quotas
• Experience working at a marketing agency is an asset
• Proficiency in CRM systems (Salesforce preferred) and G-Suite tools, including Google Analytics and Google Ads
• Confidence presenting to internal and external audiences of all sizes

• Past experience or knowledge in the Landscaping industry
• Familiarity with WordPress, Mailchimp, and other marketing tools
• A passion for helping entrepreneurs and business owners

• Strong communicator and active listener
• Resiliency and a passion for personal growth
• Organized and detail-oriented
• Excellent time management
• Positive attitude
• Hungry for success
• A learner’s mindset
• Relish challenges
• Honest, even when it’s tough
• Follow through on promises and commitments
• Enjoy working in a fun and fast-paced environment

We are looking to bring on a new team member as soon as possible. If you apply for this role, here is the process you can expect:

1. Submit your application form, resume or LinkedIn profile, and a cover letter explaining why you’re a great fit. Send these to Chelsey Mathieu, Recruitment & Culture Specialist, at [email protected].
2. Qualified applicants will be invited to a 15-minute Career Discovery call with Chelsey (think of it as speed dating for a job application).
3. Selected candidates will complete a case study to showcase their skills and understanding of the role.
4. Successful case study candidates will join Chelsey and Ryan Vielma (Senior Account Manager, Team Lead, and Owner at Intrigue) to present their case study and have a career opportunity discussion.
5. We may ask you to complete an Emergenetics Profile as part of this process.
6. We will ask to speak to past managers, employers, and direct reports.
7. The last step in the process is, of course, the offer stage!

Intrigue Media Solutions Inc. is an equal opportunity employer that supports and promotes equality, diversity, and inclusion. As an organization, we accommodate needs under the Canadian Charter of Rights and Freedoms, Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. If requested, our hiring processes will be modified to remove barriers and accommodate those with disabilities. Contact [email protected] or call 1-877-240-0305 for accommodations.